Information We Collect Directly From You

Personal information may be collected from you when you register for an account, book a reservation, contact customer care, subscribe to updates, or use any other service offered by us. In accordance with the services you use, the data collected may include:

• Full name
• Email address
• Phone number
• Mailing or billing address
• Date of birth
• Travel preferences
• Booking and reservation information
• Payment-related information
• Identification or travel document information, when required
• Other information you choose to provide

Wherever deemed necessary for facilitating certain travel services, we may collect sensitive data such as medical information or any dietary restrictions. We will seek your permission accordingly.

Information Collected Automatically

Whenever you access our website or use any of our services, we will automatically gather certain information about you. This information includes your IP address, browser type, device details, operating system, pages viewed, referring site, geographical location, and browsing history. This information is gathered for operational purposes and performance optimization, analysis of the usage of our website or services, enhancing security, and improving user experience.

Cookies and Similar Technologies

Cookies, web beacons, pixels, and other similar technologies may be used by Desktoreserve for the operation and improvement of our website, understanding website traffic, remembering preferences of users, and providing relevant content. Cookies may be managed or disabled using your browser’s settings. Please be informed that disabling some cookies may impact certain functionalities on our website.

Information We Receive from Third Parties

We may receive information about you from third parties when necessary to provide or improve our services. Such sources could include airlines, hotels, service providers for travel purposes, processing agents, fraud-prevention companies, marketing organizations, corporate associates, and travel agencies. In certain cases, a third party, such as a relative, travel companion, or an authorized agent, can supply information on your behalf. When you supply information about a third party, you warrant that you have proper authorization to do so.

How We Use Your Information

We may use the information we collect to:

• Manage booking of travel reservations
• Process payments, cancellations, modifications, and refunds
• Issue booking confirmations, tickets, and travel information
• Offer customer support and answer queries
• Enhance our website, products, and services
• Personalize your experience
• Website usage analysis and service performance monitoring
• Detection, investigation, and prevention of fraud and abuse
• Conformity to all relevant laws and legal requirements
• Promotional or marketing communications when and where applicable, with your permission when required

We collect your personal information based on the applicable legal grounds, which include your consent, contract, legal obligation, and legitimate interest.

How We Share Your Information

Desktoreserve does not sell your personal information.

When appropriate and necessary for the provision of our services and transactions, we may disclose information about you to trusted third parties. These parties may include:

• Travel services such as airlines and hotels
• Payment processing firms and financial service firms
• Insurance or travel protection partners
• Technology and service providers
• Fraud protection and security suppliers
• Government agencies or law enforcement organizations when legally mandated

We do our best to collaborate with service providers who follow suitable privacy and security procedures.

International Data Transfers

As our travel services include services provided by other organizations and companies operating in various countries, your information could be transferred to or processed in another country other than the one you reside in. Whereas the law requires it, we put in place reasonable measures to safeguard your data when transferring it internationally.

Data Security

Reasonable precautions are taken for the security of personal information from any form of unauthorized access, disclosure, tampering, loss, or use. Various forms of security may include encryption, secure systems, access controls, and monitoring of the system. But at the same time, no form of information transmission or storage on the Internet can be considered absolutely safe.

Data Retention

Your personal data will be held by us for as long as necessary for the purposes of providing our services, record-keeping, fulfilling any legal obligations, resolving disputes, enforcing agreements, and protecting ourselves against fraud or misuse. When your personal data is no longer needed, it will be securely deleted or destroyed.

Children's Privacy

Desktoreserve services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization. In cases where relevant, further age-based limitations can also be imposed on specific services. If you feel that an individual below the age limit has provided us with personal information without authorization, you can contact us on our hotline number +1-302-585-8844.

Third-Party Websites and Services

Our website or communications may have links to third-party websites, apps, airlines, hotels, payment providers, and other third-party services. The third-party websites and services are governed by their own privacy policies, which Desktoreserve is not responsible for. We recommend you read the privacy policy of the third-party service before sharing personal data.

Changes to This Privacy Policy

This Privacy Policy can be amended at any time by us to reflect any changes to our services, technology, or practices. In case of any changes to this Privacy Policy, the updated one will be posted on our website, and the effective date will be changed accordingly. Any continued use of our services following any changes made to the Privacy Policy means that you agree to the updated Privacy Policy.