Welcome to Desktoreserve

Thank you for your interest in Desktoreserve. By using our website or any travel service, you must comply with these terms and conditions. In this document, the words "we" and "our" refer to Desktoreserve. The word "you" refers to the user of Desktoreserve. To make your trip planning easier, Desktoreserve often works with companies such as airlines, hotels, and tour operators.

Our Terms and Conditions, your booking confirmation, the emails that we send to you, and the applicable terms of our travel providers together form the entire agreement between you and us. The agreement contains information about the limits of our liability and the steps for resolving disputes, under U.S. Laws.

Who Can Book With Us

To book with Desktoreserve, you must:

• Be at least 18 years old
• Be legally capable of entering into a contract
• Be able to book reservations for yourself and anyone traveling with you to avoid any last-minute problems.

You also promise us that the data you provide is accurate and true.

Making a Booking

We will confirm your reservation once you accept these terms, make the full payment or required deposit, and provide all necessary travel details.

After making your reservation, please review all the details of your confirmation, invoice, and itinerary. If any information is incorrect, please contact us immediately. The name and other details provided in your reservation must match the information on your government ID card. Desktoreserve acts as an intermediary between you and the supplier.

Payments and Fees

Please make the payment according to the schedule we have provided. If payment is not made or is rejected, we will assume that you have cancelled your booking, and consequently your deposit and any other associated fees will be forfeited.

Some discounts and promotions have rules. For example, you might have a limit on how many changes you can make, or a part of your ticket price might be non-refundable. Please keep in mind that our fees are generally non-refundable. Prices can change because of currency conversion rates, fuel surcharges, or other updates from the supplier. If the price goes up, you will have to pay an additional charge.

Accuracy of Information

We do our best to keep everything up to date, but sometimes mistakes can happen. Sometimes we may need to change the price or the booking details even after you have confirmed. It is your responsibility to carefully check all the details related to your booking, including the passenger name and the travel dates.

Cancellations and Changes

Each supplier has its own rules regarding cancellation and changes. Any request to cancel or modify a booking must be made in writing. The amount you receive back, whether as a refund or a credit, depends on the supplier's policy, and the process may take some time.

If you have already used the portion of the booking or a ticket, the remaining part is generally considered a total loss and non-refundable. If the supplier cancels or changes your booking, we will try our best to help you find a way to fix the booking. We are not responsible for any money you might lose because of these changes.

Travel Documents, Health Rules, and Insurance

It is your responsibility to carry the correct passport, visa, and necessary health-related documents for your trip. In most countries, it is mandatory for your passport to remain valid for at least six months before your travel dates.

We strongly recommend that you purchase travel insurance. This will help you in situations such as trip cancellation, emergencies, or lost luggage. If you do not purchase travel insurance, we will not be responsible for anything that is covered under travel insurance.

Supplier Rules

Airlines, hotels, and all other service-providing companies are separate entities and are not affiliated with Desktoreserve. Their terms regarding baggage limits, cancellation policies, and schedules will apply to you during your journey. If these companies do not fulfil their promises, we cannot be held responsible for it.

Events Beyond Our Control

However, there are certain situations that are beyond anyone's control, such as natural disasters, pandemics, government orders, or terrorist activities. If any of these situations affect your travel, Desktoreserve will not be held responsible for the consequences.

Payments and Chargebacks

By providing your payment information, you authorize us to charge you for the service you have purchased and to apply our general payment policy. If you have any issues regarding the charged amount, please contact us before raising a dispute with the bank. Submitting a chargeback for a valid charge or a supplier-related issue is a violation of these terms.

Limits on Our Liability

Our liability towards you is limited only to the cost of the services we have personally provided. We are not responsible for travel delays, disruptions, injuries, illness, or the fault of any supplier. By using our services, you agree to bear any costs or claims arising from the misuse of our services or any violation of these terms.

Your Privacy and How We Handle Disputes

We comply with United States privacy laws such as the CCPA and CPRA. We collect your personal information to manage your booking and may share it with suppliers when necessary to complete your trip. You have the right to know what information we hold about you, and you can request to have it corrected or deleted.

If a dispute arises between us, please notify us in writing first. We would appreciate your cooperation in resolving the matter before initiating any legal action.